Return Policy

Return & Refund Policy

At Scooterfull.shop, your satisfaction is our top priority. We want every customer to feel confident about their purchase. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled to ensure a smooth and fair experience.

1. Eligibility for Returns

We accept returns within 14 days of delivery under the following conditions:

• The product must be unused, in original condition, and securely packaged.

• All accessories, manuals, and original tags must be included.

• A valid proof of purchase (such as an order confirmation) is required.

Scooterfull.shop reserves the right to refuse returns that do not meet these requirements or show signs of use or damage.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or physically damaged e-scooters or e-bikes

• Customized or modified products

• Clearance or final sale items

• Gift cards and promotional items

If you’re unsure whether your product qualifies, please reach out via the contact form before proceeding.

3. Return Process

To start a return, please fill out the form on our Contact page with your order number and reason for return.
Once reviewed, our team will provide detailed return instructions and a return address.

⚠️ Important: Do not send back any items without prior authorization. Unauthorized returns may not be processed or refunded.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• A defective or damaged product

• An incorrect item sent by Scooterfull.shop

We strongly recommend using a trackable shipping method to ensure your package is received safely.

5. Refunds

After your return has been received and inspected, we’ll notify you regarding its status.
If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping charges are non-refundable unless the return was due to an error on our part.

6. Exchanges

Exchanges are only available for products that arrive defective or damaged.
If you wish to exchange an item, contact us within 7 days of delivery through our contact form and include photos or details describing the issue.

7. Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include photos and order details so we can resolve the issue quickly.

8. Order Cancellations

Orders may be cancelled within 12 hours of placement if they have not yet been shipped. Once the order is dispatched, it cannot be cancelled or modified.

9. Need Assistance?

Our customer care team is always here to help.
For any questions or support related to returns, exchanges, or refunds, please reach out via the contact form on our website.

Thank you for shopping with Scooterfull.shop we appreciate your trust and are committed to delivering reliable products and honest service.